TGI Soap · Questions, problems and account requests
Write to happydays.contactus@gmail.com and you will get an answer within a few days. Tell us your device, the app version from Settings → Version, and what you were doing when it went wrong — that is usually enough to reproduce a problem on the first try.
Soap-making uses lye, which burns skin and eyes. Always verify a recipe independently before you mix it, wear gloves and eye protection, and never leave lye solution unattended. The calculator is a tool, not a substitute for training.
Check the superfat percentage and the water setting first — those two move the lye figure more than anything else. If a result still looks off, email us the oils, their weights and the number you expected. Calculation reports are treated as bugs and fixed in the next release.
Sign-in goes through Google, Apple, or an email and password. If a password sign-in fails, use the password reset on the sign-in screen. If a Google or Apple sign-in fails, check that the account is still signed in on the device itself, then try again. Persisting failure: email us the address you signed up with — never your password.
Recipes are saved to your account, not to the device, so they only appear once you are signed in with the same account you saved them with. A recipe created while signed out stays on that device alone. If you are signed in with the right account and a recipe is still missing, write to us before saving over it.
Settings → Choose Language opens the system language settings for the app. The app ships in English and Hebrew and follows the language you pick there.
Where a consent form is required — the EEA, the UK and Switzerland — the App shows Settings → Ad privacy options, and your choice can be changed there at any time. On iOS the system tracking prompt is separate and is respected on its own. On Android you can reset the advertising ID in the system settings.
Settings → Delete account removes the account and every recipe stored with it. This cannot be undone. You can also ask us by email and we will do it for you. Deleting the app alone does not delete the account.
Email is the only channel. Include the app version, your device and the steps you took. Screenshots help. Feature requests are read — the most-asked ones get built first.